Please enable JavaScript in your browser to complete this form.1Terms of Warranty2Purchase Details3Product4Contact Details WARRANTY SHALL BE VOID FOR THE FOLLOWING REASONS: Inability to provide proof of purchase. Plumbing products not installed by a licensed plumber. Electrical products not installed by a licensed electrician. Products not installed to relevant local, national and state regulations. Products not installed in accordance with the manufacturer's installation instructions. Tapware exposed to water pressure and or temperatures that exceed stated limitations. Note: AS/NZS 3500.1-2015 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note: the 500kPa maximum water does not apply to fire service outlets. Isolation taps are not installed in accordance to relevant local, national and state regulations. Fitting of other devices to the outlet of the tapware, e.g. water filters. Fitting of non-approved flow controllers in tap bodies or end of line devices. Products used for incorrect applications, non-potable water etc. Damage as a result of obstructions due to inadequate flushing of system before use. Service or repairs with non-standard replacement parts previously undertaken without written approval. Damage to finishes by adhesives, sealants etc. Damage to product and/ or components due to exposure to caustic or corrosive substances or environments. Damage to flexible mixer hoses due to exposure to caustic or corrosive substances or environments. Failure to clean and replace outlet aerator inserts etc. Any damage which arises from installation or post-installation use. Failure to observe manufacturer's care and cleaning instructions. I have read and agree to the terms of warranty and would like to proceed. *Note: Any product carrying the WaterMark certification is required to be installed by a licensed plumber, if you are unable to provide a legitimate invoice and the licensed plumbers contact information your warranty will be void. If you do not meet the warranty guidelines, please contact your store of purchase or send us an enquiry here Next Please provide the following documents to assist with your warranty claim. Place of Purchase *Purchase Date on Receipt *Proof of Purchase * Click or drag a file to this area to upload. Installer's License NumberInstaller's License NumberInstaller's Invoice Click or drag a file to this area to upload. Note: Any product carrying the WaterMark certification is required to be installed by a licensed plumber, if you are unable to provide a legitimate invoice and the licensed plumbers contact information your warranty will be void. If you do not meet the warranty guidelines, please contact your store of purchase or send us an enquiry here PreviousNextBrand *Product Codes/Item Numbers *Product Name *Product issue/fault detailed explanation *Please upload photo/video of the issue * Click or drag files to this area to upload. You can upload up to 10 files. Note: Any product carrying the WaterMark certification is required to be installed by a licensed plumber, if you are unable to provide a legitimate invoice and the licensed plumbers contact information your warranty will be void. If you do not meet the warranty guidelines, please contact your store of purchase or send us an enquiry here PreviousNextName *FirstLastJob address where the product is installed *City *State/Province *Postal Code *Country *Phone Number *Email *Note: Any product carrying the WaterMark certification is required to be installed by a licensed plumber, if you are unable to provide a legitimate invoice and the licensed plumbers contact information your warranty will be void. If you do not meet the warranty guidelines, please contact your store of purchase or send us an enquiry here Submit
